Privacy Notice

Effective Date: January 2024

Last Updated: September 2024

Even Clean (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and store personal information when you use our cleaning services, visit our website, or otherwise engage with us.

1. Who We Are

1.1 We are Even Clean, a cleaning services provider based in Great Wishford, Salisbury. Our company provides domestic and commercial cleaning services. For the purposes of the General Data Protection Regulation (GDPR), we are the “data controller” of the personal data that we collect from you.

2. What Personal Data We Collect

2.1 We may collect the following personal information from you when you engage with our services:

  • Name
  • Address
  • Email Address
  • Phone Number
  • Payment Information (e.g., bank details or card information for billing purposes)
  • Special Instructions (e.g., access details for your property, any cleaning preferences or allergies)

2.2 We may also collect information when you visit our website, including:

  • IP address
  • Browser type and version
  • Pages visited and other browsing data [cookies]

3. How We Use Your Personal Data

3.1 We use your personal data to:

  • Provide and manage our cleaning services
  • Process payments and send invoices
  • Communicate with you regarding your bookings, requests, or inquiries
  • Improve our services and customer experience
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

4.1 We collect and process your personal data based on the following legal grounds:

  • Contractual necessity: To perform the contract for cleaning services that we have with you.
  • Legitimate interests: To manage our business, improve our services, and communicate with our clients.
  • Consent: In cases where we ask for your permission to send you marketing communications, we will rely on your consent. You can withdraw this consent at any time.

5. How We Share Your Personal Data

5.1 We do not sell your personal data to third parties. However, we may share your information with:

  • Third-party service providers: For example, companies that process payments or provide IT support.
  • Regulatory bodies: If we are required to disclose information to comply with legal or regulatory obligations.
  • Business partners: Where necessary for the provision of services (e.g., subcontractors).

We ensure that any third-party service providers adhere to strict data protection standards and only process your data as instructed by us.

6. Data Retention

6.1 We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice, including satisfying any legal, accounting, or reporting requirements. Typically, we retain data for six [6] years, following the conclusion of our services, unless otherwise required by law.

7. Your Data Protection Rights

7.1 You have certain rights regarding your personal data under data protection law, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct or complete any inaccurate or incomplete data.
  • Right to Erasure: In certain circumstances, you can request that we delete your personal data.
  • Right to Restrict Processing: You can ask us to stop or limit the processing of your personal data.
  • Right to Data Portability: You can request to receive your data in a commonly used format, or for it to be transferred to another data controller.
  • Right to Object: You can object to the processing of your data for direct marketing purposes.

7.2To exercise any of these rights, please contact us using the details below.

8. How We Protect Your Data

8.1 We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8.2 This includes secure storage and encrypted communication where applicable.

9. International Data Transfers

9.1 This is clause is not applicable, however;

9.2 In the event where we may need to transfer your personal data outside of the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms.

10. Cookies and Website Data

10.1 Our website uses cookies to enhance your browsing experience. For more information about the use of cookies, please see our cookie policy.

11. Changes to This Privacy Notice

11.1 We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

11.2 Any updates will be posted on our website, and we encourage you to review this notice periodically.

12. Contact Us

12.1 If you have any questions or concerns about this Privacy Notice or the way we process your personal data, please contact us via email at:

Even Clean
info@evenclean.com

12.2 If you are not satisfied with how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:


Website: https://ico.org.uk
Phone: 0303 123 1113